Product Description

Description

Product Description

This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever.

The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation―especially difficult ones―leads to the results you want. Written in an engaging and witty style, it teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.

This new edition addresses issues that have arisen in recent years. You’ll learn how to:

Respond when someone initiates aCrucial Conversationwith you
Identify and address the lag time between identifying a problem and discussing it
Communicate more effectively across digital mediums

When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results.

Whether they take place at work or at home, with your coworkers or your spouse, Crucial Conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you''ll never have to worry about the outcome of a Crucial Conversation again.

From the Publisher

Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler and Emily Gregory are international corporate consultants and leaders at Crucial Learning, a learning company that offers courses in the areas of communication, leadership and performance. Nearly half of the Forbes Global 2000 have used their courses to improve organizational health and performance.

From the Back Cover

"Crucial Conversations draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time."—Stephen R. Covey, author of The 7 Habits of Highly Effective People

"I have bungled countless crucial conversations—either by letting my emotions spiral out of control or by avoiding conflict altogether. The authors walk you step by step down the path of productive dialogue. It’s an exceptionally helpful book for leaders, parents, and anyone who has struggled to communicate effectively when it matters most."—Angela Duckworth, New York Times bestselling author of Grit

''It’s hard to improve on a classic. For 20 years, Crucial Conversations has been the go-to resource for people, teams, and organizations looking to improve how they work and live together. And yet, in this new edition, the authors have made these classic skills more relevant than ever."—Charles Duhigg, Pulitzer-prize winning reporter and New York Times bestselling author of The Power of Habit

"This is a must-have manual for navigating the tough conversations that occur in every aspect of life. Brilliantly researched, easy to read, and highly practical…bravo!"—David Allen, bestselling author of Getting Things Done

About the Author

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler and Emily Gregory are international corporate consultants and leaders at Crucial Learning, a learning company that offers courses in the areas of communication, leadership and performance. Nearly half of the Forbes Global 2000 have used their courses to improve organizational health and performance.

Product information

Publisher

‎McGraw Hill; 3rd edition (October 21, 2021)

Language

‎English

Paperback

‎304 pages

ISBN-10

‎1260474186

ISBN-13

‎978-1260474183

Item Weight

‎12.6 ounces

Dimensions

‎6 x 1 x 9 inches

Best Sellers Rank

#747 in Books (See Top 100 in Books) #1 in Leadership Training #2 in Running Meetings & Presentations (Books) #3 in Human Resources & Personnel Management (Books)

Customer Reviews

4.8 out of 5 stars 468Reviews

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Top reviews from the United States

Henry B. Davis IVVerified Purchase A good book, but a bit to focused on techniques over the why behind the techniques. Reviewed in the United States on March 13, 2022 In this third edition of the very popular book Crucial Conversations, the writing team behind this work expands this work''s scope to further fine-tune their recommendations for helping people handle life''s difficult conversations. These difficult conversations include... See more In this third edition of the very popular book Crucial Conversations, the writing team behind this work expands this work''s scope to further fine-tune their recommendations for helping people handle life''s difficult conversations. These difficult conversations include everything from addressing marital problems to issues in the workplace and even interacting with your children. While the scope of issues that can be addressed through a crucial conversation is limitless, fortunately the recommendations this book provides for dealing with these conversations is not. Without providing any spoilers, this book uses a short menu of tactics and techniques to help readers navigate various conversations. Some techniques help address receiving unexpected, very critical, or exceedingly disturbing input while others help you to communicate such things to other people in the most constructive, least damaging manner possible.

Interestingly enough, while I found the book''s recommendations useful the rational behind their tactics and techniques was actually the part I found most useful. While acronyms and other memory techniques are effective at helping people learn information, I found in this case the understanding of both human behavior and how to effectively modify it (the "why") behind this book''s recommendations very useful. Unfortunately, the memory techniques were much less so since I think they are a bit crudely crafted and could benefit from a substantial update. This is not to say any of the tactics themselves were bad, only that the memory techniques used lacked flow and the ability to really "stick" in one''s memory.

This book is literally applicable to anyone. Unfortunately, since a lot of the really essentially dynamics it explains how to handle tend to get lost in the memory techniques they are teaching, I recommend this for adults who are in professions that require having these conversations or people with a great deal of background in them from other experience. For conversational novices, I recommend finding more basic books on decision making and conversation (and possibly influence depending upon the application). This is definitely not a bad book, but it is repetitive and a bit pedagogical they way it focusses on the techniques being taught over the reasoning behind why they work. 7 people found this helpful Helpful

MichaelVerified Purchase I chose this book for my lit review about the necessity of having tough conversations in person Reviewed in the United States on March 16, 2022 It was better than I had heard. The advice absolutely nailed me. Early in the book, it talks about employees who "say they are bought in but walk away feeling as if they know better than the leader. Simultaneously, they avoid the crucial conversation that would benefit... See more It was better than I had heard. The advice absolutely nailed me. Early in the book, it talks about employees who "say they are bought in but walk away feeling as if they know better than the leader. Simultaneously, they avoid the crucial conversation that would benefit everyone because they are afraid of being fired, or they just want to keep the peace." That was me. I wasn''t giving my bosses a chance because I arrogantly thought I knew better than they did. I thought I was buying a book that would help me complete my dissertation. I did. However, this book also put a mirror in front of my face and let me see my own flaws and mistakes. Excellent read. 7 people found this helpful Helpful

Amazon CustomerVerified Purchase It’s a book with pages Reviewed in the United States on February 2, 2022 The book seems to have all of its pages so I’m satisfied! 7 people found this helpful Helpful

J. KiernanVerified Purchase Great read for understanding how communicate effectively Reviewed in the United States on January 12, 2022 Important read for anyone one who works in a team or even in family dynamics. This book gave me more tools to relate and understand my co workers and how to address potential conflict or issues in the workplace. It was really helpful in my personal life as well. 4 people found this helpful Helpful

LaurieVerified Purchase Excellent Reviewed in the United States on March 21, 2022 I wish I had read this book about 6 months ago, it would have saved me a lot of stress. We all have crucial conversations but, often don''t realize it until too late. This book will help you recognize crucial conversations and give you excellent strategies for a lifetime. 2 people found this helpful Helpful

VetGirlVerified Purchase Training manager Reviewed in the United States on January 22, 2022 Using this book as part of my manager training 4 people found this helpful Helpful

AndreaVerified Purchase Glad I Read This Reviewed in the United States on April 10, 2022 This was a good read. I’m now more aware of when a crucial conversation needs to happen. Ive used the techniques in this book twice, once professionally and once personally. 2 people found this helpful Helpful

Amazon CustomerVerified Purchase Excellent book Reviewed in the United States on March 1, 2022 This book was so informative and helpful for maneuvering crucial conversations in times of conflict! It was practical yet deep. 3 people found this helpful Helpful

Top reviews from other countries

faithVerified Purchase Crucial Conversations here I come Reviewed in the United Kingdom on February 13, 2022 Fantastic book for the subject. It is very helpful, insightful and informative. The authors use a lot of examples and case studies. Including online content and video clips. Lots of the material are on YouTube. Had to read it for my business course and I''m already utilising...See moreFantastic book for the subject. It is very helpful, insightful and informative. The authors use a lot of examples and case studies. Including online content and video clips. Lots of the material are on YouTube. Had to read it for my business course and I''m already utilising the tools. The book is an easy read, not complicated. It could be deemed as information dense (especially with the optional bonus content), but it will keep you engaged. By the end of the read, I guarantee, you will be able to face conversations, you would have otherwise avoided. You''ll feel more equipped to execute them properly.

SilsVerified Purchase Real good book, highly recommended Reviewed in Canada on April 25, 2022 Great book

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